Deposit Policy:

Non-Refundable / Non-Transferable.

Deposit are deductible from service total(s) at checkout.

Upon receiving deposit the booking will be confirmed.

One free reschedule is allowed with 48 hour notice prior to appointment.

After 30 Minutes lapsed after booked appointment time, booking will be forfeited.

Terms Of Service:

By booking an appointment with Hair by Michaell, you agree to the following terms and conditions. These policies ensure transparency and mutual understanding between our salon and valued clients.

1. Cancellation Policy

48-Hour Notice Requirement: We require a minimum of 48 hours’ notice for any appointment cancellations. 

2. Refund and Exchange Policy for Retail Products

No Refunds on Retail Products: All retail product purchases are final.

Exchanges: We offer exchanges under the following conditions:

If the product is faulty and unopened, we will facilitate an exchange with our supplier.

Unopened products may be exchanged for another item of the same value or higher within two business days of purchase. If the exchange item exceeds the original price, the client is responsible for the difference in cost.

No Exchange for Opened Products

3. Client Indemnity

Medical Conditions and Honest Disclosure: Clients are required to disclose any medical conditions, allergies, medications, thyroid issues, or other relevant health information during their consultation that may be impacted by chemical services.

Product and Chemical Service History: Clients must inform the stylist, in consultation, about products currently used and any prior chemical treatments performed on their hair. Failure to do so releases Hair by Michaell from responsibility for any adverse effects on the hair or scalp.

Liability Waiver: By booking an appointment or making any purchases at Hair By Michaell, the client agrees not to pursue legal action against Hair by Michaell in the event of hair damage or other adverse reactions.

Home care Compliance: Following stylist recommended home care practices is essential. If a client chooses to proceed against professional advisement, they accept full responsibility for the results.

4. Service Satisfaction and Adjustment Policy

No Refunds on Services: Service fees are non-refundable. If a client is dissatisfied, it is their responsibility to inform the stylist within two business days of the appointment.

5. Legal Indemnity

Waiver of Legal Rights: Clients waive their right to legal recourse.

Health Liability: Hair by Michaell is not liable for any health issues or adverse reactions resulting from undisclosed pre-existing medical conditions.

By contacting Hair By Michaell, making a booking, using our online booking platform (Optiflow), or receiving a service from us, you acknowledge and agree to the following:

– Personal Information: We collect and process information reasonably required to manage your booking, communicate with you and provide our services. This may include your name, contact details, date of birth, booking history, payment information and service history.

– Service & Health Information: Where relevant to safely providing a service, we may process information such as chemical history, allergies, sensitivities and medical or health information. You agree to provide accurate and relevant information necessary for us to safely perform your requested service.

– Booking Platforms: Information submitted through Optiflow or other booking/contact channels may be collected and stored for the purpose of managing your appointment and providing our services.

– Photographs & Video: We may take photographs or videos of services performed for records, consultation and quality purposes. Where identifiable images are used for marketing, social media, advertising or portfolio purposes, appropriate consent will be obtained.

– Service-Related Communication: We may contact you via telephone, WhatsApp, SMS or email regarding your booking or services, including confirmations, reminders, changes, follow-ups and aftercare information. We do not intend to send unsolicited promotional or marketing messages through these channels.

– Privacy & Security: Your information is kept within Hair By Michaell’s systems and access is restricted to authorised personnel. We take reasonable steps to protect your information against unauthorised access, misuse, loss or disclosure.

– Your Rights: In accordance with applicable South African law and POPIA, you may request access to, correction of, or where legally applicable, deletion of your personal information by contacting us via WhatsApp or email.

– Third Parties: Where necessary, we may use trusted third-party service providers, such as booking or payment platforms, to operate our business and provide services. Information will only be shared where reasonably necessary, permitted or required by law.

– POPIA: Hair By Michaell processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

By using our booking services or receiving services from Hair By Michaell, you confirm that you have read, understood and agreed to these Terms & Conditions and our processing of personal information as described above.